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Winning Back Clients: Master the Art of Cancellations
Perfecting your cancel flow doesn’t just have to be damage control… it can be a strategic move to elevate your brand and boost your bottom line...
Alicia Streger
August 01, 2023
What’s On Deck for This Week’s Newsletter?
🚀 Monday: Mission & Mindset — Collapse time using “Parkinson’s Law” (here)
⚙️ Tuesday: Hub Content — Inside Look: Winning Back Clients: Master the Art of Cancellations (below!)
💎 Wednesday: Gem Report — A handpicked collection of the week's top 3-5 STANDOUT pieces of content
💰 Thursday: Conversion Clinic — Boost converstions by learning how to make your guarantee a selling point.
🤖 Friday: Amplify with AI — Unlock higher profits with this custom “Raise the Rates” script to increase your prices the right way.
Tuesday: Hub Content
5 mins or less. Mental models, proven frameworks, and actionable strategies to help you grow & scale your coaching business.
🚀 Hot Take: Client cancellations are a GREAT OPPORTUNITY.
Why? Because each one is a chance to learn, grow, and even win back a client.
Most coaches drop the ball here, treating cancellations as the “end of the road” instead of a chance to connect (and also improve).
But perfecting your cancel flow doesn’t just have to be damage control…
It can be a strategic move to elevate your brand and boost your bottom line.
That’s why today, I'm pulling back the curtain on how we treat member cancels…
and share some of our inside strategies to win back clients and strengthen our program, including:
The “no-hoops” cancellation
Holds & pauses
Overcoming objections
Stepping in with one-on-one
Strategy for getting honest feedback
Let’s dive in 🌊
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